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Privacy Policy
 

Effective Date: 24/03/2026
Last Updated: 24/03/2026
 

1. Introduction
 

This Privacy Policy explains how I collect, use, store and protect your personal data when you visit my website or engage in my coaching services.
 

I am committed to safeguarding your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Maltese Data Protection Act (Cap. 586 of the Laws of Malta).
 

By using this website or booking coaching sessions, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described below, where consent is the applicable legal basis.
 

2. Who I Am
 

My name is Sophie Tabone, and I am a credentialed Trauma-Informed Coach and IntelliCoach (Life Coach), offering professional coaching services focused on personal development, emotional awareness and growth.
 

Data Controller: Sophie Tabone
Business Name: Fati-Amor Coaching
Email: fatiamorcoaching@gmail.com
Tax Residence: Malta
 

3. Personal Data Collected
 

Depending on how you interact with my services, I may collect and process the following categories of personal data:
 

a) Contact Information
 

Name, email address, and telephone number for communication, scheduling, and service delivery.
 

b) Coaching Information

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Session notes, reflections, and progress records created during coaching engagements. These are maintained confidentially and used solely for continuity of service and professional practice.

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c) Special Category Data

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Due to the nature of trauma-informed coaching, personal data relating to emotional wellbeing or personal experiences may be processed. This constitutes sensitive personal data and is only processed with your explicit consent.
 

d) Payment Information
 

Basic transaction details (e.g. payment confirmation, amount, date). Payment processing is handled securely by third-party providers. No card or financial details are stored directly.
 

e) Technical and Usage Data
 

IP address, browser type, device information, and interaction data collected via cookies and similar technologies.
 

f) Marketing Data
 

Your name and email address may be collected when you subscribe to newsletters, download resources, or opt in to receive marketing communications.

 

4. Purpose and Legal Basis for Processing
 

 

Your personal data is processed for the following purposes and legal bases under GDPR:
 

  • Purpose - Legal Basis

  • Communication and session scheduling - Contractual necessity

  • Delivery of coaching services - Contractual necessity

  • Maintenance of professional coaching records - Legitimate interest

  • Administrative communication and enquiries - Legitimate interest

  • Compliance with Maltese legal and tax obligations - Legal obligation

  • Website functionality and analytics (cookies) - Consent

     

5. Email Marketing 
 

Where you choose to subscribe to email communications, your personal data will be used to send:
 

  • Newsletters

  • Updates about services, offers, or content

  • Relevant insights related to personal development and coaching
     

Marketing communications are sent only where you have given explicit consent.
 

You have the right to:
 

  • Withdraw your consent at any time

  • Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or by contacting fatiamorcoaching@gmail.com
     

Your data may be processed through third-party email marketing platforms, which act as data processors and are required to comply with data protection laws.
 

Your data will not be sold or shared for third-party marketing purposes.
 

7. Data Retention
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Personal data is retained only for as long as necessary:
 

  • Coaching records: up to 2 years after the last session, unless earlier deletion is requested and legally permissible
     

  • Contact and billing data: up to 5 years for legal and tax compliance
     

  • Marketing data: retained until you withdraw consent or unsubscribe
     

  • Technical data: retained in accordance with cookie settings and analytics tools
     

Data is securely deleted or anonymised when no longer required.
 

7. Sharing of Personal Data
 

Your personal data is never sold or shared with third parties for marketing purposes.
 

Data may be shared only with:
 

  • Professional supervisors or mentors, where applicable, for quality assurance and ethical practice (data anonymised where reasonably possible);
     

  • Third-party service providers (scheduling, payment and marketing platforms) acting as GDPR-compliant data processors;
     

  • Legal or regulatory authorities, where disclosure is required by Maltese law.
     

All third parties are subject to appropriate confidentiality and data protection obligations.

 

8. International Data Transfers 

Some third-party service providers may process data outside the European Economic Area (EEA).
 

Where this occurs, appropriate safeguards are implemented, such as Standard Contractual Clauses or equivalent legal mechanisms, to ensure your data remains protected.
 

9. Your Rights Under GDPR
 

You have the following rights in relation to your personal data:
 

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent at any time
     

To exercise any of these rights, please contact: fatiamorcoaching@gmail.com
 

If you believe your data protection rights have been infringed, you may lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta:

https://idpc.org.mt/
 

10. Cookies & Website Analytics
 

This website may use cookies to enhance functionality and improve user experience.

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Types of cookies may include:
 

  • Essential cookies (required for website functionality)

  • Analytics cookies (to understand user behaviour and improve services)
     

Non-essential cookies will only be activated with your consent via a cookie banner.

Where analytics tools (such as Google Analytics) are used, they collect anonymised and aggregated data to help understand website usage patterns.
 

You can manage or withdraw consent at any time through your browser settings or cookie preferences.

 

11. Data Security
 

I implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
 

While reasonable efforts are made to safeguard your information, no method of transmission or storage is completely secure. 

12. Data Breaches 
 

In the event of a personal data breach, appropriate steps will be taken in accordance with applicable law, including notifying relevant authorities and affected individuals where required.

13. Children's data 
 

This service is not intended for individuals under the age of 18, and personal data from minors is not knowingly collected.

14. Changes to this policy 

This service is not intended for individuals under the age of 18, and personal data from minors is not knowingly collected.

15. Contact  

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For any questions regarding this Privacy Policy or how your data is handled, please contact:
 

Sophie Tabone
Fati-Amor Coaching
Email: fatiamorcoaching@gmail.com
Location: Malta

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