Terms of Service
Last updated: 24/03/2026
1. Introduction
These Terms of Service (“Terms”) govern your (“Client”, “you”, “your”) use of the coaching services (“Services”) provided by Fati-Amor Coaching.
The Coach operates as a sole trader based in Malta. A registered business address is available upon reasonable request for legitimate legal or regulatory purposes by contacting: fatiamorcoaching@gmail.com.
By booking or participating in any Services, you agree to be bound by these Terms.
2. Services
2.1 The Coach provides life-coaching and trauma-informed coaching, including one-on-one sessions, group sessions, online or in-person delivery
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2.2 The scope, scheduling, duration, fees, and format of each Service will be confirmed in writing in a contract prior to commencement.
2.3 The Coach is not a medical professional or psychotherapist unless explicitly stated. Coaching is not a substitute for professional medical, psychological, psychiatric, or legal advice.
3. Health & Safety / Disclaimer
3.1 The Client acknowledges that coaching may involve discussion of sensitive topics, including trauma, stress, and mental health experiences.
3.2 The Coach does not diagnose, treat, or prescribe for mental health conditions. Clients should consult appropriate healthcare professionals for medical or psychological advice.
3.3 If the Client experiences distress during or after a session, they are encouraged to seek support from qualified health professionals immediately, and can also ask the coach for a referral.
4. Booking, Fees and Payment
4.1 Fees and payment methods will be confirmed in writing. Payment is due as agreed prior to each session.
4.2 All fees are quoted in EUR/USD/GBP, exclusive of VAT unless stated.
4.3 Late payments may result in suspension or cancellation of Services, and the Coach reserves the right to take appropriate legal action where necessary.
4.4 The Client is responsible for any banking or transaction fees incurred.
5. Cancellation, refunds and rescheduling.
5.1 The Client may cancel or reschedule a session by providing at least 24 hours' notice.
5.2 Short-notice cancellations or no-shows may incur full session fees unless otherwise agreed.
5.3 The Coach may cancel or reschedule sessions with reasonable notice and will offer alternative sessions or refunds for sessions not delivered.
6. Online Sessions / Technical Considerations
6.1 Online sessions are delivered via agreed platforms mainly being - Google Meet. Zoom and Microsoft Teams can be utilised as a supplement to avoid disruption of the sessions if the client cannot use Google Meet for any reason.
6.2 The Client is responsible for ensuring a secure, private, and suitable environment.
6.3 Technical failures, internet interruptions, or software issues may affect session delivery; the Coach will make reasonable efforts to reschedule affected sessions.
6.4 The Coach reserves the right to determine whether a session will be rescheduled or counted as delivered depending on the circumstances.
7. Client Responsibilities & Conduct
7.1 Clients should participate honestly, openly, and inform the Coach of any relevant medical, psychological, or therapeutic conditions.
7.2 Clients accept full responsibility for their decisions and outcomes resulting from coaching.
7.3 The Client agrees to act respectfully; abusive behaviour, harassment, or illegal behaviour may result in immediate termination of Services by the coach and depending on the context the client will be sued this affects the coache's personal life in terms of mental health/stability.
8. Safeguarding & Duty of Care
8.1 The Coach has a duty to maintain a safe coaching environment according to the International Coaching Federation's standards.
8.2 Any disclosure of harm to self or others may require the Coach to take appropriate action, including contacting emergency services or relevant authorities, as required by Maltese law.
8.3 The Coach reserves the right to terminate services and refer the client to a specialist if safeguarding concerns arise
9. Referral to Specialists
9.1 The Coach may refer Clients to qualified medical, psychological, or therapeutic professionals if issues exceed the scope of coaching and the client needs psychological/medical attention.
9.2 Referrals do not create a contractual obligation but are intended for the Client’s safety and well-being.
10. Confidentiality & Data Protection
10.1 All personal information shared is treated confidentially except where disclosure is required by law.
10.2 Data will be processed according to GDPR and the Maltese Data Protection Act.
10.3 De-identified data may be used for supervision or professional development.
10.4 The Client’s personal data will only be retained as necessary for Services and administration.
11. Limitation of Liability
11.1 The Coach’s liability is limited to the amount paid for the Services.
11.2 The Coach is not liable for indirect, consequential, or incidental losses.
11.3 Nothing limits liability for death or personal injury caused by the Coach’s negligence, or other liabilities that cannot be excluded by law.
12. Intellectual Property
12.1 Materials provided remain the Coach’s intellectual property unless otherwise agreed.
12.2 Clients may use materials for personal, non-commercial purposes only. Sharing or reproducing without consent is prohibited.
13. Termination
13.1 Either party may terminate the services within a day’s notice.
13.2 The Coach may terminate immediately if the Client breaches these Terms, engages in unsafe conduct, or raises safeguarding concerns.
13.3 Outstanding fees remain payable, and prepaid amounts for undelivered sessions may be refunded at the Coach’s discretion.
14. Governing Law & Jurisdiction
These Terms are governed by Maltese law. Disputes are subject to the exclusive jurisdiction of Maltese courts.
15. Amendments
The Coach may update these Terms; updated versions will be posted on the website. Continued use after updates constitutes acceptance.
16. Miscellaneous
16.1 If a clause is invalid or unenforceable, the remaining clauses continue in effect.
16.2 No waiver of a breach constitutes a waiver of subsequent breaches.
16.3 The relationship is that of an independent contractor; no employment, partnership, or agency relationship is created.
16.4 Headings are for convenience only.